Return and refund policy

At velver, we want you to shop with confidence and enjoy a smooth experience.

Returns

We offer 30-day free returns on eligible items. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returned items must:

  • Be unused and in original condition

  • Include original packaging and accessories

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

  • Approved refunds are processed within 3 business days

  • Refunds are issued to the original payment method

How to Start a Return

To request a return or refund, please contact us at:
📧 support@velver.shop

Include your order number and reason for return to help us assist you quickly.

Contact Information

Store Name: velver
Email: support@velver.shop
Address: 33 Redburn St, London SW3 4DA, United Kingdom